shopper service agent through the “know-howâ€/web crew named lisa essentially HUNG UP on me when i was chatting. i’ve in no way experienced this kind of poor working experience before. she was incredibly impolite in advance of hanging up.
So base line…..Except if you come back to me with some kind of consideration, you’ll hardly ever see me once again.
I'm 62 yrs outdated, and was with a flight from Orange County, Ca to Jacksonville, NC. All went nicely until finally I arrived at Charlotte,NC. Due to the fact I'd wheel chair support I had been helped usually I believe I would not are. Following two flight were being cancelled on that evening I wasn’t definitely certain what I'd personally do. But because of the kindness of your respective employees they wheeled me to shopper service equally instances, and finally on obtaining the news that A further flight would not be scheduled right up until the morning from the third they produced sure I'd a motel paid out for by american airlines which I greatly appreciated. Being by itself was slightly scary, but I manufactured it by, and managed to obtain back to the airport at 5:thirty the following early morning. And once again this flight was cancelled in addition. At this point I arranged to just go to a different metropolis. Upon getting on that flight there was a electrical fire within the cabin in the airplane, and just after getting in the air for around 10 minutes it absolutely was rotated and we had been taken from the airplane inside of a hurry.
I have flown your airline two occasions in the final twelve weeks and experienced just one guy that works for me to fly final week on the non halt flight you men can’t even obtain a non cease flight promptly.
You see a intently linked example of this with American Airlines. I a short while ago took a visit they usually by no means acquired me to my spot.
I understand we ought to be much more watchful when put our tickets online on the eleventh. I don’t know why, we created just a massive blunder with traveling date.
Rather then a repeat of the, it seems the climate really should be viewed nearer. There's as of now a eighty% probability of rain, storm, probable twister outbreaks.
The complete crew staff members was nice , but this man went past the roles anticipations and should be praised and regarded. I’m also happy we obtain a snack again.
I have expended hrs to the mobile phone wanting to untangle a slip-up produced in earning reservations with American Airlines on the net. Soon after dealing with most of the steps in reserving a flight for my family of 3 (Brian, Marcela & Lorenzo Hawk) and including my bank card no. to pay for The three flights, I didn't get a confirmation, but a window on my display screen Having said that “This page cannot be shownâ€. I took that to necessarily mean which the transaction didn't experience, so I began all yet again with a distinct journey agency.
I've to confess that I was selfishly content to have the ability to guide my flight right before all of your current other shoppers and the agent was ready to remove the costs.
Bravo to American Airlines for providing the shock boost to the workers. Instead of cowering for the disgruntled passenger on todays La Guardia flight. Just because some attendents were being cheerful and wished him a really Merry Christmas. Definitely ?? It’s about time we took back our greatest wishes and grumpy individuals just stay from the planes and hold their thoughts to by themselves.
I want another person to phone me concerning the 3 worst buyer service calls I've ever had currently. E mail me very first Because the agent claimed I'm able to only do it in crafting. #flysouthwest. #behelpfulfail
I a short while ago took a flight from JFK to St Thomas on the Saturday eight am flight and had the most helpful, effective knonwledgable flight attendant she was great. I'd love to thanks her for building my excursion extra enjoyable.
My son’s grandfather previous absent, in Alabama, we had to rush to secure a ticket so my son could potentially allow it to be just before he previous and Luckily he did. My son is terrified of traveling and While he is twenty, he isn't going to do well, when alone, so The good news is he experienced a connecting flight from Charlotte to Cellular along with his Aunt. How ever the flight again was a nightmare!!! My son grieving a decline I can not describe, was speculated to get there home in Fort Lauderdale, FL at 4:twenty five pm on 7/17/16 and he lastly arrived at ten:23 pm. My query is how is this even probable, you might have pushed the journey in Practically a similar amount of time it took for him to have again. I arranged the flight back because it is about an hours travel from my residence And that i Source am critically sick and didn't choose to travel at night or disrupt my remedy agenda, but still in a single tiny day you managed to accomplish all of that as an organization.